[Video] Setting up Your Online Account

Setting up an online account with Rocket gives you access to powerful features that let you manage your loan payments and information easily. Here’s how to register.

As explained in the video, on or after the transfer date, you’ll be able to register your loan at Rocket.com/transfer using either your new Rocket loan number or your loan number with your previous servicer, as well as your Social Security number. Your Rocket loan number can be found:

• By entering your prior servicer loan number at Rocket.com/transfer
• In the welcome email or welcome letter we send you after your transfer date
• Possibly, in the goodbye letter your prior servicer sent you

💡 Tip: You won’t be able to register online before your transfer date. To find your transfer date, please check the goodbye letter from your previous servicer.

Once Your Account is Set Up

You can begin managing your mortgage online. Learn more about:

• Setting up a Bank Account Online
• Making a Payment Online or Setting up AutoPay
• Authorizing a Third Party

Trouble registering your account?

Issues registering your loan at Rocket.com/transfer could be due to a couple of things:

• Wrong loan number. Make sure to enter your loan number correctly. You can enter either your Rocket loan number or your prior servicer loan number. 
• It’s before your transfer date and your information isn’t in our system yet. Try again in a few days, and we should have it uploaded. 

If neither of these applies, contact us for support.