Search above, or browse through the topics below to find answers to your questions
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New Customers
- [Video] Your Transfer Guide
- [Video] Setting up Your Online Account
- Servicing Transfer Timeline
- How an Account Transfer Impacts You
- Setting up Paperless and Other Notification Settings
- Account Transfer Notifications
- I Sent My Payment to My Previous Servicer
- [Video] Making Your First Payment
- When will I receive my first monthly statement?
- Setting up a Bank Account Online
- AutoPay for Transferred Accounts
- Updating Your Bank’s Online BillPay for Transferred Accounts
- Will my escrow account transfer to Rocket?
- How do I check my escrow account information?
- Homeowners Insurance Changes for Transferred Accounts
- Can I manage more than one Rocket loan in my online account?
- Once I refinance, how do I access the details of my old loan online?
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General
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Payments & Payoffs
- Where do I mail my check?
- Why did my monthly payment increase?
- Why is there a $0.00 transaction in my bank account?
- Can I make additional payments?
- Why was my check not allocated as I requested?
- Setting up a Bank Account Online
- Making a Payment Online
- Mailing a Payment
- Setting up BillPay
- Paying by Phone
- Payment Methods While in Active Bankruptcy
- Short Payments
- NSF Fees
- Partial Fee Payments
- Late Fees
- Monthly Statements
- Re-amortization
- Setting up AutoPay
- AutoPay Options
- Paying Off Your Mortgage
- Paying off a Home Equity Line of Credit (HELOC)
- Why do I have an Interest Rate Buydown Reduction?
- Unapplied Balance Advances
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Escrow, Taxes, & Insurance
- [Video] What is an escrow account?
- Are my insurance premiums and taxes escrowed?
- What is an escrow analysis?
- Why did my escrow payment go up?
- How can I close my escrow account?
- Why do I have an escrow shortage and what can I do?
- Updating the Mortgagee Clause on Your Certificate of Insurance
- Missing Certificate of Insurance and Mortgagee Clause Change Notifications
- Notifying Us When You Switch Insurance Carriers
- Property Damage and Insurance Claims
- Authorizing Third Parties to Release Information to Rocket
- Lender-Placed Insurance
- Using Ownwell to Save on Your Property Taxes
- Different Types of Taxes and who Pays Them
- When does Rocket pay my property taxes?
- Why did you place my taxes in an escrow account?
- Why did I receive a transfer notification from my taxing authority?
- How can I tell if a tax payment was made for me?
- What is private mortgage insurance and when can I cancel it?
- Property Valuations when Canceling PMI
- Substantial Improvements
- Rocket’s PMI Cancelation Self-Serve Tool
- What is a broker of record transfer?
- How do I transfer my broker of record?
- How do I cancel my broker of record transfer request?
- How long does it take to transfer my broker of record?
- Who is VIU by HUB and what benefits do they offer?
- What happens if I transfer my broker of record for bundled policies?
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Account Help
- Authorizing Your Account
- Multi-Factor Authentication
- Setting up Paperless and Other Notification Settings
- Adding an Authorized Third Party
- How can I check if a call or an email from Rocket is legitimate?
- Choosing a Secure Password for Your Rocket Account
- Understanding Credit Reporting
- Help with Disputes
- Property Transfers, Including due to a Homeowner's Passing
- Notifying Us of Divorce or Legal Separation
- Transferring Ownership to Your Spouse/Children or a Trust
- Removing a Co-Borrower from a Rocket Loan Account
- Land Transactions: Partial Lien Releases
- What to do Before a Disaster
- What to do After a Disaster
- Legal Disclosures
- Consumer Privacy Notice
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Mortgage Assistance
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Your Guide to Tax Season
- What is Form 1098?
- When will I get my tax forms?
- What is Form 1099-INT?
- Missing 1099-INT
- Missing Name
- Wrong Name or Address
- Download My Tax Forms
- Mortgage Interest Deduction
- Property Insurance Paid Amounts
- What happens if I paid off my loan?
- Why is the tax or mortgage insurance amount shown in my year-end form lower than expected?
- What if I was transferred to Rocket from another servicer?
- What if I have more than one loan with Rocket?
- What is the difference between Forms 1098 & 1099-INT?
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Get a Mortgage
- Can I apply online?
- What if I have an existing online account with Rocket?
- What if I don’t have an online account with Rocket?
- How do I merge my guest account with my Rocket account?
- How do I continue an application that I started?
- What if I started an application, but I don’t remember which account type I used?
- Why choose Rocket?
- Will Rocket service my mortgage?
- Does Rocket offer mortgages in my state?
- What types of mortgages does Rocket offer?
- Does Rocket offer cash-out refinances?
- Does Rocket offer HELOCs and HELOANs?
- What about fees?
- Does Rocket offer FHA, VA, or USDA loans?
- Can I refinance my conventional loan to an FHA loan?
- What is Clever?
- How do I get a cash rebate?
- Does Rocket have real estate agents?
- What is a purchase pre-approval?
- Should I get a purchase pre-approval?
- How much house can I afford?
- How quickly can I close my loan?
- Can I get a pre-approval?
- What do I need to do to lock my rate?
- Will I have a point of contact at Rocket?
- What are qualifying ratios?
- What happens at a traditional closing?
- What is a hybrid closing?
- Who handles my payoffs?
- After closing, how do I make my first mortgage payment?
- How can I get my Social Security Benefit Verification Letter?
- How can I get my Pension Award Letter?
- How can I get my IRS Tax Transcripts?
- How can I get proof that my taxes are paid off?
- How can I get evidence of my IRS Payment Plan?
- What is an adjustable-rate mortgage (ARM)?
- What is a fixed-rate mortgage?
- What is a hard pull?
- What is a HELOAN?
- What is a HELOC?
- What is a cash-out refinance?
- How to Refinance in a Volatile Housing Market
- What to do When Your Home Equity Increases
- Cash-out Refinances vs. HELOCs and HELOANs
- Requesting the Transfer of an FHA Case Number or an Appraisal